Kerio Operator 2.0 Helps Organisations Integrate IP Telephony With CRM Systems

The Award-Winning IP PBX Phone System Alleviates the Headaches of Traditional Telephony

Kerio Technologies today announced Kerio Operator 2.0, the most advanced version of its IP PBX phone system to date. As the convergence between old-world telephony and the IT network has progressed, Kerio continues to add more functionality so that organisations can get more value and performance out of their VoIP system.

“When a world brand wine manufacturer and importer approached us to replace their existing phone system, Kerio Operator was our product of choice as it allowed us to reuse the handsets already in place,” said Richard Fry, Managing Director, X-Net Solutions, Kerio Partner. “This solution offered considerably simplified management.”

For example, Kerio Operator 2.0 features access to the Asterisk Manager Interface (AMI). The open API allows 3rd party applications, like customer relationship management (CRM) systems and desktop-based dialers, to be integrated with Kerio Operator. CRM integration means sales professionals can dial their customers directly within their CRM interface, and their calls are automatically logged within the system.

Kerio Operator 2.0 is available as a software appliance, with its own security-hardened operating system for deployments on custom hardware. Additionally, it comes in two hardware appliance configurations for customers who prefer rapid deployment. Additional new features include:

  • Call Parking – Allows a user to put a call on hold at one telephone set and continue the conversation from any other telephone handset.
  • Improved Extension Handling – If the same extension number is used on a desk phone and a smartphone, Kerio Operator can still provide each device with its own settings and they can be a members of ring group, call queues, or a call pickup room.
  • Auto-provisioning – Automatic “plug-and-play” phone setup eliminates the hassle of configuring new phones to the network. Many popular phones are supported, including Cisco, Linksys, Polycom, Snom and Yealink/Well.

“There is no debate that IP Voice installations are on the rise, and the old complicated PBX is going the way of the dinosaur,” said Scott Schreiman, CEO, Kerio Technologies. “What we are seeing as the market becomes more mature are IP voice solutions that offer specialised features for specific markets. In Kerio Operator 2.0, we have made the system very compatible with the sales guy who lives in a program like Salesforce or SugarCRM.”

For more information on Kerio Operator 2.0 as well as other technology solutions for business and public sector organisations, including where you can purchase from, contact us today

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